Claims Management Partner for Insurance Brokers
You sold the policy. The commission is earned. But when a pipe bursts or a ceiling collapses, your phone rings — and suddenly you're doing weeks of unpaid admin. We take that off your desk and turn it into income.
The Problem Every Broker Recognises
Property claims are the hidden cost of running a brokerage. You're not a claims handler. You're not a loss adjuster. You're not a project manager. But the moment a policyholder suffers escape of water, fire damage, or storm damage, you become all three — for free.
The client calls you first. Not the insurer. Not a loss adjuster. You. Because you're the relationship. And now you're stuck fielding updates, chasing adjusters, coordinating access, and managing expectations — none of which earns your brokerage a penny.
Your team absorbs the pressure. A single escape of water claim can consume 6–10 hours of admin spread over weeks. Multiply that across a portfolio of landlord, residential, and commercial clients and you've got a full-time job nobody applied for.
Client satisfaction is on the line. The claims experience is the moment that defines whether a client renews or walks. A slow, poorly managed claim doesn't just frustrate them — it costs you the account at renewal.
Most brokerages absorb this as a cost of doing business. The smart ones don't.
What Changes for Your Brokerage
Before Home Claims Assist
- ✕Claims consume team capacity for weeks
- ✕No revenue from claims work
- ✕Clients frustrated by slow resolution
- ✕Team morale drained by admin overload
- ✕Renewals at risk after poor claims experience
After Home Claims Assist
- ✓Claims referred in under 2 minutes
- ✓Referral commission on every settlement
- ✓Clients supported by dedicated claims professionals
- ✓Team focused on selling and servicing policies
- ✓Renewals strengthened by superior claims service
Turn Your Biggest Drain into a Revenue Stream
The maths is straightforward. Most brokerages handle property claims as a service obligation — time spent, team capacity used, zero income generated. With Home Claims Assist, the same claims that were costing you time and goodwill now generate commission income.
No cost to you. No setup fee, no subscription, no contract lock-in. Onboarding is free. Portal access is free.
No cost to your client. The policyholder pays nothing. Their claim is managed professionally, their property is restored, and they come away with a significantly better experience.
Revenue from claims you already handle. You're already spending time on these claims. We're giving you a way to offload the work and get paid for the referral.
Claim Types We Handle for Your Policyholders
Whether your client is a homeowner, landlord, or business owner, we manage the full spectrum of property insurance claims. Here is what we cover — every one of these generates a referral commission for your brokerage.
We serve homeowners, landlords, and business owners across the UK. For policyholders unsure about the claims process, our loss assessor vs loss adjuster guide explains exactly what to expect.
Why Partners Choose Us
Hear directly from our team about how we handle claims, protect your reputation, and create a genuine revenue stream — with zero disruption to your business.
Stop Doing Claims Admin for Free
Free onboarding. Full portal access. Referral commissions on every settlement. Let us show you how it works — it takes 15 minutes.
Or call us directly: 020 3410 8351
Frequently Asked Questions
When a policyholder reports property damage, you refer the claim to Home Claims Assist through our portal or by phone. We contact the client within 24 hours, introduce ourselves as your claims partner, and manage the entire process: insurer communication, loss adjuster coordination, repair scheduling, and weekly progress updates. Your brokerage stays fully informed but handles none of the admin. When the claim settles, you receive a referral commission.
Nothing. There is no fee to the broker and no cost to the client. We provide free onboarding, free portal access, and full claims handling at zero cost. The service creates revenue for your brokerage rather than consuming it.
We manage escape of water, burst pipes, flood damage, fire and smoke damage, storm damage, and impact damage. We work across residential homeowner policies, landlord portfolios, and commercial property insurance throughout the UK.
Claims are the defining moment of the insurance relationship. A well-managed claim builds loyalty and drives renewals. A poorly managed one loses the account. By providing your clients with a dedicated claims management service, you offer a tangible value-add that most competing brokerages can't match.
Yes. Brokers receive a referral commission on every claim that settles. Commissions are tracked through the partner portal where you can view active claims, statuses, and your commission balance in real time.
Yes. We work within the insurer's claims framework, liaising with their loss adjusters and claims teams. Our role is to support and represent the policyholder — ensuring proper documentation, fair assessment, and timely resolution. We complement the insurer's process.
We contact the policyholder within 24 hours of receiving a referral. From that point, we take over all claims communication and management, providing weekly updates to both you and the client throughout.
Onboarding is free and fast. We set up your portal credentials, walk you through the referral process, and provide any supporting materials you need. Most brokerages are fully operational within a few days.