Birmingham Office

Loss Assessor Birmingham

Home Claims Assist is an independent loss assessor in Birmingham, on the side of the policyholder rather than the insurer. Our office is on Regent Place in the Jewellery Quarter, and we handle home and business insurance claims across the West Midlands, from storm and flood damage to fire, escape of water and subsidence.

Our Birmingham Office

Where to Find Us in Birmingham

Our Birmingham office is at Office 1, Izabella House, 24-26 Regent Place, B1 3NJ. Izabella House sits halfway along Regent Place, between Caroline Street and Vittoria Street, in the heart of the Jewellery Quarter.

St Paul's Square, Birmingham's only surviving Georgian square, and the Chamberlain Clock are each about four minutes away on foot, with the Museum of the Jewellery Quarter a little further on.

Birmingham is a regional office without its own phone line. Ring our enquiries number, 020 3410 8351, or fill in our contact form, and a loss assessor will arrange to see the damage at your property and handle the insurer for you.

Getting to our Birmingham office

  • St Paul's: West Midlands Metro tram stop, about a 5-minute walk
  • Jewellery Quarter: National Rail and West Midlands Metro, about a 10-minute walk
  • Birmingham Snow Hill: National Rail and West Midlands Metro, about a 10-minute walk

Home Claims Assist Birmingham

Jewellery Quarter, Birmingham

Office 1, Izabella House
24-26 Regent Place
Birmingham
B1 3NJ
Enquiries
020 3410 8351Monday to Friday, 9:30am to 5:30pm
Local Knowledge

Insurance Claims in Birmingham: What We See

From Victorian workshops to interwar semis, Birmingham's buildings and weather bring their own claims challenges.

Workshops, terraces and interwar homes

The Jewellery Quarter holds what Birmingham City Council calls the city's largest surviving group of Victorian and early 20th century jewellery workshops, many now in mixed or residential use. Further out, Victorian and Edwardian terraces give way to large interwar estates of semi-detached homes, such as Kingstanding.

By the end of the First World War, Birmingham had more than 43,000 back-to-back houses. Only one court survives, now cared for by the National Trust, but many of the terraces that replaced them are well over a century old, and insurers often point to age and wear when an older roof or pipe fails.

Tornadoes, storms and flash flooding

Birmingham knows how damaging wind can be. On 28 July 2005, a tornado crossed Kings Heath, Moseley, Balsall Heath, Sparkbrook and Sparkhill, damaging more than 500 buildings, and it is still the costliest tornado on record in the UK. In October 2023, Storm Babet flooded parts of Bournville, Stirchley and Northfield.

The Environment Agency's Perry Barr and Witton scheme now protects about 1,400 properties, including 950 homes, from the River Tame. Where water or wind does get in, our flood damage claims and storm damage claims pages explain how we build the evidence.

Clay ground and the coalfield edge

Parts of Birmingham stand on Mercia Mudstone, a clay-rich rock that can shrink and swell as its moisture changes. Hamstead Colliery, on the city's north-west edge, was the only coal mine inside the city boundary and worked until 1965, while the neighbouring Black Country boroughs sit on the South Staffordshire Coalfield.

The two causes lead to different claims. Clay movement is usually a matter for your buildings insurer, while damage from past coal mining normally goes to the Mining Remediation Authority, formerly the Coal Authority. A property's mining history can be checked through the government's online coal mining search.

Listed buildings in the Jewellery Quarter

The Jewellery Quarter is one of 29 conservation areas in Birmingham and contains more than 200 listed buildings. Work that affects a listed building's character needs listed building consent from Birmingham City Council, and doing it without consent is a criminal offence. Repairs here can call for specialist trades and materials, and the claim has to allow for them.

Areas We Cover Across the West Midlands

From the Jewellery Quarter we cover the whole of Birmingham, including Sutton Coldfield, and the wider West Midlands. Our loss assessors also travel to properties anywhere else in the UK.

  • Birmingham
  • Sutton Coldfield
  • Edgbaston
  • Moseley
  • Kings Heath
  • Erdington
  • Solihull
  • Sandwell
  • Dudley
  • Walsall
  • Wolverhampton
  • Coventry
We've Got Answers

Frequently Asked Questions

Does the Birmingham office have a direct phone line?

No. Birmingham enquiries go to our main number, 020 3410 8351, Monday to Friday, 9:30am to 5:30pm, or you can send the details through our contact form.

Can you help with a claim on a listed building in the Jewellery Quarter?

Yes. We take the extra requirements of listed and conservation area properties into account, including consent and matching materials, so that the settlement reflects the real cost of putting the building right.

How do I know if subsidence is caused by coal mining?

The cause has to be investigated, but a property's mining history is a good starting point. The government's coal mining check shows whether an address is in a former mining area, and the Mining Remediation Authority handles claims for coal mining damage.

Where is your Birmingham office and how do I get there?

We are at Office 1, Izabella House, 24-26 Regent Place, Birmingham B1 3NJ, a short walk from St Paul's tram stop and Jewellery Quarter station. The links on this page open directions in Google Maps or Apple Maps. Please call 020 3410 8351 before you travel, as most claims are handled at the property.

Do you cover Solihull, Coventry and the Black Country?

Yes. We cover the whole of the West Midlands, including Solihull, Coventry, Sandwell, Dudley, Walsall and Wolverhampton, and our loss assessors travel to properties anywhere in the UK.

Dealing with an insurance claim in Birmingham?

Get in touch for a free, no-obligation view on your claim, wherever you are in the West Midlands.