Home Claims Assist is an independent loss assessor in Glasgow, and we are on your side of the claim, not the insurer's. Our office is on Newton Place, just off Charing Cross, and we handle home and business insurance claims across Glasgow and the west of Scotland, including the shared roofs and common repairs that come with tenement living.
Our Glasgow office is at Office 1, Technology House, 9 Newton Place, G3 7PR. Newton Place is just south-west of Charing Cross, the junction above the M8 that marks the traditional boundary between the city centre and the West End.
The Mitchell Library is a few minutes' walk away, and Park Circus and Kelvingrove Park are close by. Kelvingrove Art Gallery and Museum and the University of Glasgow are around 15 to 20 minutes on foot.
Glasgow is one of our regional offices and has no phone line of its own. Call our enquiries line on 020 3410 8351 or use the contact form, and a loss assessor will inspect the damage at your property and liaise with the insurer and any property factor involved.
Home Claims Assist Glasgow
Park district, near Charing Cross
Office 1, Technology HouseTenements define much of Glasgow, and shared buildings, Scottish tenement law and west-coast weather all shape how a claim is handled here.
Glasgow's tenements are typically three or four storeys of red or blonde sandstone, mostly built between 1850 and 1915. Each flat is owned outright, but the roof, close, foundations and other structural parts are shared with the neighbours.
That shared structure is why tenement claims are rarely simple. A storm-damaged roof or a leak from the flat above can affect several owners and several policies at once, and the repair has to be agreed between them.
Section 18 of the Tenements (Scotland) Act 2004 requires every owner to insure their flat, and the parts of the building attached to it, for reinstatement value against prescribed risks, which include fire, storm, flood, subsidence and escape of water. The duty can be met through a single common policy for the whole block.
Where the title deeds are silent, the Act's Tenement Management Scheme decides how common repairs are shared, normally equally between owners. Many blocks are run by a registered property factor, who must give each owner a yearly statement of their share of the premium, the sum insured and any excess under the Property Factors (Scotland) Act 2011. We look at the deeds, the common policy and your own cover together before a claim goes in.
When Storm Éowyn arrived on 24 January 2025, the Met Office issued a red wind warning for western and central Scotland. Chimney heads have long been a weak point: in the January 1968 storm, falling stacks damaged tens of thousands of homes across the city. On 30 July 2002, around 75mm of rain in ten hours overwhelmed Victorian drains and flooded parts of the East End, including Greenfield and Shettleston.
Tenement roofs, chimney heads and ageing drainage are where storm and flood damage tends to start. Our storm damage claims and flood damage claims pages explain how we evidence it.
Parts of Glasgow and Lanarkshire sit above old coal workings, and the British Geological Survey has modelled the mine workings beneath the city. Damage from past coal mining is handled by the Mining Remediation Authority, formerly the Coal Authority, which covers Scotland as well as England and Wales.
Park Circus, a few minutes from our office, is Category A listed, and the Park Conservation Area has been protected since 1970. Work that affects a listed building's character needs listed building consent, although genuine like-for-like repairs generally do not.
From Newton Place we cover Glasgow and the surrounding council areas, and our loss assessors travel to properties anywhere in the UK.
Glasgow enquiries go to our main line, 020 3410 8351, Monday to Friday, 9:30am to 5:30pm. You can also reach us through the contact form on our website.
Usually the owners share it. Under the Tenements (Scotland) Act 2004, repairs to the roof and other common parts are normally shared between owners unless the title deeds say otherwise, and the claim may fall under a common block policy, each owner's own policy, or both. We check the deeds and policies before the claim is presented.
In most cases, yes. Section 18 of the Tenements (Scotland) Act 2004 requires each owner to insure their flat and the parts of the building attached to it for reinstatement value, either through their own policy or a common policy for the block. The duty only falls away if cover cannot reasonably be obtained.
We are at Office 1, Technology House, 9 Newton Place, Glasgow G3 7PR, a few minutes' walk from Charing Cross station. Use the links on this page for directions in Google Maps or Apple Maps, and please call 020 3410 8351 before you travel, as most claims are handled at the property.
Yes. Where a property factor arranges the block's common policy, the factor is normally involved in any claim on the shared parts. We can work alongside the factor so that your share of the loss, and any damage covered by your own policy, is properly included.
Tell us about the damage, whether it affects your own flat or the whole close, and we will give you a free, no-obligation view.
